At H&S International Holdings, Inc. we strive for 110% satisfaction. We ask that when purchasing an item, you understand our Return Policy in the unfortunate instance you are not satisfied with your order. We strive for transparency and ask that if anything is not clear, please contact a customer service representative via email at firstname.lastname@example.org or telephone at 888-722-2977.
- Returning an Item 0 - 15 Days of Received Date – No Restocking Fee’s Apply
- Returning an Item 15 - 30 Days of Received Date includes an additional 25% Restocking Fee
- Returning an Item 30 + Days of Received Date may not be accepted
- Custom Orders May Not Be Accepted (This includes: Chandeliers, Bath Tube, Custom Sized Fixtures/Products, etc.)
To begin the return process and request a RMA No. please contact us Toll Free at 888 722 2977 or e-mail us at email@example.com clearly stating your situation, purpose of return and specifying the item(s) you would like to return. Once a return has been processed a refund will be issued and may take 10 – 15 business days upon arrival at our warehouse.
I Am Not Happy with My Purchase
Full Refund Less Shipping
In the chance that you receive your order in good condition, find you no longer want the item and wish to return it, you may. Item must be returned in new condition, uninstalled and in original packaging. Customer is responsible for return shipping and shipping insurance. Shipping insurance is highly recommended as a refund may not be issued for items received damaged. Once the item is received at our warehouse, inspected and cleared you will receive a full refund minus original shipping and import fees if applied (Import fees are typically 3.9% of order).
I Received the Wrong Item
Replacement / Full Refund
If you receive and item that is not as described in the original listing, you may return or replace the item at no extra cost. We ask that you immediately contact your a customer service representative to have the incorrect item picked up and brought back to our warehouse. Once the item is received, the correct item will be expedited to your door or a full refund will be issued.
I Received My Item Damaged
Replacement / Full Refund
When shipping fragile items often so there is a small chance that a product may be damaged during transit. In the event that that this happens, we will promptly arrange for a replacement of the item ordered. You may help us in this process by taking photos of the damaged item / packaging and immediately contacting a customer service representative. If this process is not dealt with in a timely fashion the insurance claim would become null-in- void. This unfortunately will forfeit the right to a replacement product. To avoid this situation please check all goods upon arrival.
My Item is Defective
Remember that a ‘Defective’ item is handled differently than an item damaged during transit. If an item is received with factory defects, missing components or any problems that originate prior to shipment we will work closely with you to have the issue resolved as soon as possible. Product defects must be reported to a customer service representative within 2 weeks of delivery date.
The following items and orders do not qualify refund:
- Items without return merchandise authorization number (RMA No), issued by H&S International Holdings, Inc.
- Items previously installed
- Items that conflict with the return policy
- Custom Ordered Items
What Qualifies as a Custom Order?
A custom ordered item is any item that is not offered in the manufacturers catalog. Any special sizing, colors, finishes or alterations made to your preference or installation requirement is a custom order. If you are unsure whether your desired product is considered a custom fixture please contact a customer service representative via email firstname.lastname@example.org or toll-free at 888-722-2977.
If you would like to cancel an order that has not shipped please contact a customer service representative Toll Free at 888-722-2977.
We will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel.
Any cancellation fees imposed by the manufacturer will be the responsibility of the customer and will be deducted from refund. All cancellations must be made in writing and confirmed by our returns department. Special ordered / Custom Items cannot be canceled once the order is placed.